Privacy policy
Privacy Policy – BloomSkin Ltd
Effective since August 2024
At BloomSkin Ltd, we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with us—whether by browsing our platforms, placing an order, or reaching out for skincare advice.
By using our services, you agree to the terms outlined in this policy.
How We Collect Information
When you visit our social media pages, contact us on WhatsApp, or interact with our brand, we may collect basic technical data such as your IP address, browser type, and pages viewed.
When you place an order or contact us for skincare advice, we may collect:
● Your name, delivery address, phone number, and email address
● Payment and delivery information
● Any additional details you choose to share for personalized support or recommendations
We may also gather information through direct communication (WhatsApp, Instagram, Facebook), giveaways, or customer service interactions.
Use of Cookies
While we do not operate a website at this time, if we introduce one in the future, we may use cookies to improve your experience. Cookies allow us to recognize your device and personalize content. You may decline cookies through your browser settings, though this could affect functionality.
How We Use Your Information
Your personal data helps us deliver a safe, smooth, and personalized experience. We may use it to:
● Process and deliver your orders
● Provide responsive and helpful customer service
● Send you order confirmations, delivery updates, and skincare recommendations
● Inform you about promotions, new products, or skincare education (only if you’ve opted in)
● Prevent fraud or misuse of our services
We do not sell or rent your personal information to third parties.
Sharing Your Information
We only share your data with trusted partners involved in fulfilling your order, such as:
● Delivery Made It Easy – for home delivery
● Mauritius Post – for express postage
In rare cases, we may disclose your information if legally required (e.g., by court order) or if needed to protect BloomSkin Ltd or its customers.
Data Storage and Security
Your data is stored securely and treated with care. We use physical and digital safeguards to prevent unauthorized access, and only authorized team members can view your information for service-related purposes.
Marketing Preferences
You will only receive marketing messages from us if you’ve agreed to it (e.g., by entering a giveaway or asking for updates). You can opt out anytime by messaging us directly.
Your Rights
You can request to access, correct, or delete your personal information at any time. Just reach out to our team via WhatsApp or email.